Ubiquiti System Status

Cloud Access - Degraded Performance for Remote Access

Incident Report for Ubiquiti System

Resolved

Issue is resolved. An incident has been caused by 3rd party service outage.

As we identified some of our customers were not able to connect to their controllers with Cloud Access. We are sorry for any inconveniences.
Posted Dec 14, 2018 - 16:13 UTC

Monitoring

We think we have a fix. We are tracking worldwide resolution.
Posted Dec 14, 2018 - 15:47 UTC

Update

We are experiencing intermittent connectivity failures on the STUN/TURN service. Our engineers are investigating the problem.
Posted Dec 14, 2018 - 14:42 UTC

Investigating

We are experiencing intermittent connectivity failures on the STUN/TURN service. Our engineers are investigating the problem.
Posted Dec 14, 2018 - 14:34 UTC
This incident affected: UniFi Remote Access (Remote Access Service).