Service has been restored to UniFi remote access. We apologize for the inconvenience.
Jan 14, 20:43 UTC
Our teams have implemented a fix and are monitoring results for the incident with UniFi remote access where some users may be unable to connect to devices when using mobile applications or unifi.ui.com. Local access to devices is unaffected.
Jan 14, 18:48 UTC
An incident has been identified with UniFi remote access, causing connection issues for some users trying to access their controllers via unifi.ui.com or from their mobile applications. Local access to devices is unaffected. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
Jan 14, 16:08 UTC
The scheduled maintenance has been completed.
Jan 11, 17:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 17:15 UTC
We are performing database maintenance that will cause temporary issues logging in to the SSO service between 17:15 UTC January 11th and 17:30 UTC January 11th. This maintenance will also impact UniFi Network and UniFi Protect mobile applications.
Jan 11, 17:09 UTC
This incident has been resolved.
Jan 10, 04:04 UTC
A fix has been implemented and we are monitoring the results.
Jan 10, 01:38 UTC
We are continuing to investigate this issue.
Jan 9, 21:44 UTC
We are experiencing a widespread outage with some cloud services. We are in the process of investigating and remediating this, and will post at status.ui.com periodically with any further updates.
Jan 9, 21:35 UTC